Refund Policy

At PAFY, we are committed to providing high-quality professional cosmetic products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

1.1. Eligibility: We accept returns for products that are unused, unopened, and in their original packaging. Returns must be initiated within 30 days from the date of delivery.

1.2. Process: To initiate a return, please contact our customer care team at the provided contact number or email address (8445380977 or info@pafypro.com). Our team will provide you with instructions on how to proceed.

1.3. Return Shipping: You are responsible for the cost of return shipping. Please ensure that the product is securely packaged to prevent damage during transit.

2. Refunds

2.1. Processing Time: Once we receive your returned product, we will inspect it and notify you of the status of your refund. Refunds will be processed within 7 business days.

2.2. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to appear on your bank or credit card statement.

3. Damaged or Defective Products

3.1. If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a refund, as applicable, and cover the return shipping costs.

4. Non-Returnable Items

4.1. Certain products, such as items marked as final sale or products that have been used or opened, are not eligible for return or refund. Please check the product description and eligibility criteria before making a purchase.

5. Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please reach out to our customer care team at:

  • Customer Care Contact Number: 8445380977
  • Email Address: info@pafypro.com

Returns Policy

At PAFY, we want you to be completely satisfied with your purchase of professional cosmetic products. If you need to return a product, please review our Returns Policy below.

1. Eligibility for Returns

1.1. Unused and Unopened Products: We accept returns for products that are unused, unopened, and in their original packaging. Returns must be initiated within 30 days from the date of delivery.

2. Initiating a Return

2.1. To initiate a return, please contact our customer care team using the provided contact number or email address (8445380977 or info@pafypro.com). Our team will guide you through the return process and provide you with a Return Authorization Number (RAN).

3. Return Shipping

3.1. You are responsible for the cost of return shipping. Please ensure that the product is securely packaged to prevent damage during transit.

4. Inspection and Refunds

4.1. Once we receive your returned product, our team will inspect it to ensure it meets the return eligibility criteria. We will notify you of the status of your return and, if eligible, process the refund within 7 business days.

5. Refund Method

5.1. Refunds will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to appear on your bank or credit card statement.

6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a refund, as applicable, and cover the return shipping costs.

7. Non-Returnable Items

7.1. Certain products, such as items marked as final sale or products that have been used or opened, are not eligible for return or refund. Please check the product description and eligibility criteria before making a purchase.

8. Contact Us

If you have any questions or need further assistance regarding our Returns Policy, please reach out to our customer care team at:

  • Customer Care Contact Number: 8445380977
  • Email Address: info@pafypro.com

We value your satisfaction and are here to assist you with any return-related inquiries.

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