Return, Replacement & Refund Policy
Last Updated: 01-01-2026
At PAFY Professional (“PAFY Professional”, “PAFY”, “Company”, “we”, “our”, or “us”), we are committed to providing high-quality professional products, educational services, training programs, and business support.
Due to the professional nature of our products and services, all return, replacement, cancellation, and refund requests are governed by this policy.
By placing an order, purchasing products, registering for training, applying for partner programs, or making any payment to PAFY Professional, you acknowledge and agree to this Return, Replacement & Refund Policy.
1. IMPORTANT NOTICE
Many PAFY Professional products are intended for professional salon use.
Because product integrity, hygiene, safety, storage conditions, handling practices, and usage cannot be verified once products leave our control, returns are accepted only under limited circumstances and subject to inspection and approval.
Submission of a return request does not automatically guarantee approval.
All requests are reviewed on a case-by-case basis.
2. NON-RETURNABLE ITEMS
The following items are strictly non-returnable, non-exchangeable, and non-refundable:
Opened Products
Any product whose:
• Outer box has been opened
• Safety seal has been broken
• Bottle has been opened
• Pouch has been opened
• Packaging has been tampered with
• Product has been used
• Product has been partially consumed
• Product has been altered in any manner
For hygiene, safety, quality control, and product integrity reasons, opened products cannot be returned under any circumstances unless required by applicable law.
Training Programs
The following are generally non-refundable:
• Training fees
• Registration fees
• Booking fees
• Reservation fees
• Certification fees
• Workshop fees
• Educational program fees
except where specifically approved in writing by PAFY Professional.
Digital Products & Educational Content
Any:
• Downloadable content
• Videos
• Recorded training
• Educational materials
• Digital resources
• Access credentials
are non-refundable once access has been granted.
Promotional & Clearance Items
Products purchased under:
• Promotional offers
• Clearance sales
• Special schemes
• Free product schemes
• Bundled offers
may not be eligible for return unless damaged or incorrect products were supplied.
3. ELIGIBLE RETURN REQUESTS
A return request may be considered only under the following circumstances:
A. Wrong Product Delivered
The product received is substantially different from the product ordered.
B. Manufacturing Defect
The product contains a genuine manufacturing defect verified by PAFY Professional.
C. Transit Damage
The product was damaged during shipping and such damage is reported within the required timeframe.
D. Missing Items
Items are missing from the shipment and are reported within the required timeframe.
E. Other Exceptional Circumstances
PAFY Professional may review exceptional cases at its sole discretion.
Approval is not guaranteed.
4. RETURN REQUEST TIMELINE
Any return, replacement, shortage, transit damage, or incorrect product claim must be submitted within:
48 Hours of Delivery
Claims submitted after this period may be rejected.
5. RETURN APPROVAL PROCESS
Before approving any return, replacement, or refund request, PAFY Professional may require:
• Order number
• Invoice copy
• Batch number
• Product photographs
• Product videos
• Packaging photographs
• Detailed explanation of the issue
• Additional supporting evidence
Failure to provide requested information may result in rejection of the request.
6. INSPECTION REQUIREMENT
Approved return requests remain subject to physical inspection.
PAFY Professional reserves the right to inspect returned products before approving:
• Refunds
• Replacements
• Credits
• Exchanges
If returned products do not match the reported issue, the request may be denied.
7. PRODUCT RETURNS REQUIRE PRIOR APPROVAL
Products must not be returned without written authorization from PAFY Professional.
Unauthorized returns may be refused and returned to sender.
8. REFUND CONDITIONS
Refunds will only be processed after:
• Return approval
• Product inspection
• Verification of claim
• Compliance with this policy
PAFY Professional reserves the right to issue:
• Full refund
• Partial refund
• Replacement product
• Credit note
• Store credit
depending on the circumstances.
9. SHIPPING & HANDLING DEDUCTIONS
Where applicable, the following may be deducted from refunds:
• Shipping charges
• Return shipping charges
• Handling charges
• Packaging costs
• Payment gateway fees
• Transaction charges
• COD charges
• Administrative costs
unless the return resulted solely from an error by PAFY Professional.
10. COD ORDERS
Customers selecting Cash on Delivery (COD) agree to accept delivery of the order.
Refusal of COD shipments without valid reason may result in:
• Restriction of future COD eligibility
• Recovery of shipping charges
• Cancellation of future orders
• Blacklisting from promotional offers
PAFY Professional reserves the right to refuse future COD orders from customers who repeatedly refuse shipments.
11. BULK, SALON & PROFESSIONAL ORDERS
Orders placed by:
• Salons
• Hairdressers
• Professionals
• Distributors
• Stockists
• Business partners
• Educational partners
may be subject to additional review and special return conditions.
PAFY Professional reserves the right to deny returns on commercial-use purchases where products have been opened, used, distributed, resold, or partially consumed.
12. TRAINING BOOKINGS, SLOT REQUESTS & RESERVATION FEES
Training slot reservation amounts, booking fees, application fees, deposits, and registration payments are used to reserve training capacity and administrative resources.
Unless otherwise stated:
• Training payments are non-transferable
• Training payments are non-refundable
• Training slots are non-transferable
However, where a salon or applicant is declined by PAFY Professional before training confirmation, any applicable refund may be processed at our sole discretion.
13. CERTIFICATION PROGRAMS
Certification fees are paid for training participation and evaluation services.
Issuance, suspension, or revocation of certification does not create any entitlement to refunds.
14. NO GUARANTEE OF RESULTS
Refund requests based solely on:
• Expected outcomes
• Personal preferences
• Service pricing expectations
• Business performance
• Revenue expectations
• Client acquisition expectations
• Marketing expectations
shall not qualify for refunds.
Individual results vary significantly.
15. FRAUD PREVENTION
PAFY Professional reserves the right to reject any claim suspected to involve:
• Product misuse
• Fraudulent reporting
• False damage claims
• Product substitution
• Tampering
• Unauthorized resale
• Abuse of return policies
Appropriate legal action may be taken where necessary.
16. PROCESSING TIME
Approved refunds are generally processed within:
7–30 Business Days
depending on:
• Payment method
• Banking systems
• Payment gateways
• Verification requirements
Processing times are estimates and may vary.
17. COMPANY DISCRETION
PAFY Professional reserves the right to:
• Approve requests
• Reject requests
• Request additional evidence
• Offer replacements
• Issue credits instead of refunds
• Modify this policy
at its sole discretion, subject to applicable law.
18. LIMITATION OF LIABILITY
PAFY Professional shall not be liable for:
• Indirect losses
• Consequential losses
• Business interruption
• Loss of profits
• Loss of customers
• Loss of reputation
arising from any return, replacement, refund, cancellation, or product-related matter.
19. GOVERNING LAW & JURISDICTION
This Return, Replacement & Refund Policy shall be governed by the laws of India.
Any dispute, claim, controversy, or legal proceeding arising from purchases, returns, refunds, replacements, training registrations, certifications, products, services, or payments shall be subject exclusively to the jurisdiction of the competent courts located in Delhi, India.
You expressly agree that only the courts of Delhi shall have exclusive jurisdiction over all such matters.
CONTACT US
For return, replacement, refund, or cancellation requests, please contact PAFY Professional using the contact information available on our official website.
All requests must include complete order details and supporting information for review.